Refund policy

At Natify, we take pride in providing you with the highest quality sea moss gel to support your wellness journey. Due to the nature of our product being a food item, we do not offer refunds for purchases. We appreciate your understanding in this regard.

Damaged Items:

If you receive a product that has been damaged during shipping, we are here to assist you. Please follow these steps within 7 days of receiving your order:

  1. Email our customer support team at support@natify.shop with the subject line "Damaged Item - Order #[your order number]."
  2. Include a clear photo of the damaged item as well as the packaging it arrived in. This is crucial for us to process your request.
  3. Our team will review the provided information and photo to determine if the damage occurred during shipping.
  4. If your claim is approved, we will promptly send you a replacement product at no additional cost to you.

Please ensure that you initiate the process within 7 days of receiving your order and provide accurate documentation for us to assess the situation. We are committed to ensuring your satisfaction and will work diligently to resolve any issues related to damaged items.

Exchanges and Replacements:

In the event of a damaged item, we are happy to provide you with a replacement product if the damage is verified. We want you to experience the full benefits of Natify's sea moss gel without any hindrance.

Contact Us:

If you have any questions or concerns regarding damaged items, please feel free to reach out to our customer support team at support@natify.shop. We are dedicated to making your Natify experience exceptional and are here to assist you every step of the way.

Please note that this policy applies specifically to damaged items caused during shipping. For any other inquiries or assistance, we are here to provide the support you need. Your satisfaction is our priority, and we appreciate your trust in Natify's products.